Cloud Infrastructure
Built on the world's most secure cloud providers.
ZPK Digital's platform is hosted entirely within highly secure, state-of-the-art facilities provided by Amazon Web Services (AWS) and Google Cloud Platform (GCP). Our architecture is distributed across multiple Availability Zones to ensure high availability and resilience against physical or network failures.
Network Protection
All ingress and egress traffic is routed through Enterprise DDoS protection and Web Application Firewalls (WAF).
Intrusion Detection
24/7 automated threat monitoring and anomaly detection using advanced machine learning heuristics.
Data Protection & Privacy
Your data stays yours. Always encrypted, never shared.
We treat your knowledge base and customer interactions with the highest degree of confidentiality. Our multi-tenant architecture employs logical separation of data at the database level, ensuring cross-contamination is technically impossible.
Encryption Standards
All data sent to or from ZPK Digital is encrypted in transit using 256-bit encryption and TLS 1.3. Our API and application endpoints are strictly HTTPS-only. At rest, data is encrypted using AES-256 block-level storage encryption.
Automated PII Redaction
Our systems automatically scan incoming chat logs for Personally Identifiable Information (PII) such as credit card numbers and Social Security numbers, masking them before they are stored in the database or passed to the AI models.
AI Safety & Model Constraints
Strict boundaries to keep your brand safe.
We utilize isolated, stateless inferencing mechanisms. Your company's training data is injected into the AI model's context window only at the moment of a query. Your private business data is NEVER used to train shared, public models (like ChatGPT).
Strict Mode
Mechanisms engineered to prevent hallucinations. The bot will categorically refuse to answer questions outside of the provided Knowledge Base.
Content Moderation
Built-in toxic language filters prevent the AI from generating inappropriate, offensive, or biased content, regardless of user provocation.