Learn how to optimize your bot's knowledge base, create perfect personae, and prevent AI hallucinations.
The "System Prompt" is the brain instruction for your agent. Learn how to explicitly state boundaries, tone, and character to avoid out-of-character replies.
Read the guideAI naturally wants to be helpful, sometimes making up answers. Discover strategies and strictness settings to force the AI to say "I don't know" when appropriate.
Read the guideDon't just plug your homepage URL. Learn how providing an explicit XML Sitemap yields 95% better indexing accuracy and fewer dead links for the AI.
Read the guideIf you are uploading PDFs or Text files, structure matters. Learn how using Markdown Headers and clear Q&A formats severely improves query context matching.
Read the guideThe AI can't do everything. Understand how to program trigger words (like "manager" or "angry") that instantly transfer the chat ticket to a live employee.
Read the guideNever deploy without testing. Explore the sandbox environment techniques to simulate angry customers and edge-cases before going live on your domain.
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